Commission for Case Manager Certification (CCMC) Exam 2025 – 400 Free Practice Questions to Pass the Exam

The evaluation step in case management primarily focuses on outcomes and effectiveness. This phase is crucial for determining whether the interventions and services provided to a patient have achieved the desired results. By assessing the outcomes, case managers can identify what worked well and what did not, allowing for informed adjustments to the care plan if needed. This focus on effectiveness not only helps in improving patient care but also ensures that resources are used efficiently and effectively.

While patient satisfaction, service cost, and staff training are relevant components of case management, they serve a supportive role in the broader objective of assessing outcomes. Patient satisfaction provides insights into the subjective experience of the care, service costs help in evaluating the financial efficiency of the interventions, and staff training ensures that those involved in care delivery are equipped with the necessary skills. However, the primary emphasis during the evaluation step is on whether the intended health results were achieved and how effective the interventions were in meeting the patient's needs.