Commission for Case Manager Certification (CCMC) Exam 2026 – 400 Free Practice Questions to Pass the Exam

Question: 1 / 400

What is the purpose of the 211 service?

To provide entertainment resources for families

To offer disaster relief services only

To facilitate support referrals and crisis management

The purpose of the 211 service is to facilitate support referrals and crisis management. This service acts as a critical resource for individuals seeking various types of assistance, including social services, mental health support, and crisis intervention. By calling 211, individuals are connected to trained professionals who can guide them toward the resources they need, whether it be housing assistance, food services, or help with substance abuse issues.

211 serves as an essential communication channel during times of crisis, allowing users to quickly access information and support, which can significantly impact individuals' well-being and recovery. It is widely recognized as a vital part of community support systems, especially in managing social challenges and offering immediate help during emergencies.

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To manage healthcare facilities

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