Commission for Case Manager Certification (CCMC) Exam 2025 – 400 Free Practice Questions to Pass the Exam

Informed consent in case management services is essential to ensure that clients are fully aware of and understand the services they are receiving. To achieve this, three key components must be established: capacity, voluntariness, and understandable information.

Capacity refers to the individual's ability to comprehend the information provided regarding their care and the ability to make informed decisions about it. This means assessing whether the client has the cognitive ability to understand the nature and consequences of their decisions.

Voluntariness implies that the client is making a choice free from coercion or undue influence. They should feel free to accept or refuse services without pressure from the case manager or external factors.

Understandable information means that the information provided to the client is conveyed in a manner that they can comprehend and accurately interpret. This requires the case manager to communicate clearly, avoiding complex jargon and ensuring the client can ask questions for clarification.

By ensuring these three conditions are met, case managers can secure informed consent that respects the client’s autonomy and supports ethical practice in service delivery. The other choices, while relevant to case management in broader terms, do not encapsulate the fundamental elements that form the basis of informed consent.